Return and refund policy

We offer a 14-day return period from the day you receive your order, in accordance with the Swedish Distance Contracts Act.

Please check the size, colour and style carefully before ordering to avoid unnecessary returns.

Return conditions

For a return to be accepted, the item must be:

  • Unused and in as-new condition
  • Handled only as necessary to try it on
  • Returned with all original labels and tags attached
  • In its original packaging, such as a shoe box or protective bag

Please handle items carefully when trying them on.

We reserve the right to deduct an amount for diminished value if an item is returned in a deteriorated condition, with missing, cut or removed original labels, or with signs of use beyond what is necessary to try it on.

How to return an item

  1. Use the included return label (for Sweden, Denmark and Finland). There is no need to contact us beforehand if you use it.
  2. If the label is missing, contact info@stenstromsstore.com.
  3. Where possible, use the packaging the item arrived in.
  4. Drop off the parcel at your nearest service point, following the label's instructions.

Return address

Stenströms Herr och Damekipering AB
Stortorget 12
252 20 Helsingborg
Sweden

Return costs

  • Sweden, Denmark and Finland: SEK 99 when using the included return label, deducted from your refund
  • Other EU countries: return shipping is at your own expense unless otherwise stated
  • Returns in our Helsingborg store: free of charge

Exchanges

To exchange an item, place a new order for the item you would like instead. Then email info@stenstromsstore.com with your order number and explain that it is an exchange. No return fee is charged for exchanges. The SEK 99 fee applies only to returns for a refund.

Faulty or incorrect items

If an item is defective, damaged or incorrect, contact us by email before returning it. Send your order number, photographs of the fault and a short description to info@stenstromsstore.com.

Uncollected parcels

A parcel returned to us because it was not collected from the service point does not count as a valid return under the right of withdrawal. An administrative fee of SEK 200 is charged to cover shipping, return shipping and handling. It is deducted from your refund once the parcel reaches us. If you change your mind, please collect the parcel and then return it under our standard return terms.

Refunds

Once your return has been received and checked, we send confirmation by email. If accepted, the refund is made to the original payment method within 10 working days. If more than 15 working days have passed since confirmation and you have not received the refund, please contact us.