Terms & Conditions

Company information

Stenströms Herr och Damekipering AB (company registration number 556005-7944) operates www.stenstromsstore.se. Our store and head office are at: Stenströms Herr och Damekipering AB, Stortorget 12, 252 20 Helsingborg, Sweden. Email: info@stenstromsstore.com.

Delivery area

We deliver to all EU countries. We do not currently ship outside the EU. Orders are placed through www.stenstromsstore.se.

Prices

All prices are stated in SEK (Swedish kronor) or EUR (euros), including VAT at the applicable rate in the delivery country. The price shown at the time of purchase applies. Shipping and return costs are described below. When paying with a foreign card, the final amount may vary slightly due to exchange rates and bank charges.

Payment

Payments are securely processed through Shopify Payments and Klarna. Available payment options include:

• Card payments (Visa, Mastercard, American Express)
• Apple Pay / Google Pay (through Shopify Payments)
• Klarna invoice (30 days to pay)
• Klarna instalments
• Klarna direct payment (bank transfer)

All transactions are encrypted and handled by our payment providers. Stenströms Store never stores card details. Customers under 18 may not make purchases without a parent or guardian's approval.

Shipping costs

We offer free shipping on all orders, regardless of order value or delivery country within the EU. Delivery is by PostNord or another partner carrier, depending on the destination.

Delivery times

Orders are normally dispatched within one working day, often on the same day for orders placed on weekdays. Orders placed on public holidays are processed on the next working day. Delivery normally takes 1–3 working days within Sweden and 3–7 working days within the EU.

Order cancellation

We process and dispatch orders continuously, often on the same weekday they are placed. It may therefore not be possible to change or cancel an order after it has been placed. An order that has already been dispatched cannot be cancelled; our standard return terms apply instead.

Tracking your parcel

Once your order has been dispatched, we send a dispatch confirmation email with a tracking number so you can follow your parcel at www.postnord.se.

Collect in store

Orders for collection are normally processed within one working day. We email you when your order is ready to collect at Stortorget 12 in Helsingborg. Please collect it within seven days of that confirmation. If it is not collected, we reserve the right to cancel the order and refund the amount to the original payment method.

Returns

Under the Swedish Distance Contracts Act, you may return an item within 14 days of receiving your order. The item must be unused, with all original labels attached and in its original packaging.

We reserve the right to deduct an amount for diminished value if an item is returned in a deteriorated condition, with missing, cut or removed original labels, or with signs of use beyond what is necessary to try it on.

For deliveries to Sweden, Denmark and Finland, a return label is always included. A return fee of SEK 99 is deducted from your refund if you use this label. Customers in other EU countries arrange and pay for return shipping themselves and are asked to use their local PostNord or DPD service point.

Full return and refund information is available in our return and refund policy.

Exchanges

To exchange an item, place a new order for the item you would like instead. Then email info@stenstromsstore.com, quoting your order number and explaining that it is an exchange. Exchanges are processed in the same way as returns, but the SEK 99 return fee is not charged for exchanges. It applies only to returns for a refund.

Uncollected parcels

A parcel returned to us because it was not collected from the service point does not count as a valid return under the right of withdrawal. An administrative fee of SEK 200 is charged to cover shipping, return shipping and handling. This is deducted from the refund once the parcel reaches us. If you change your mind, please collect the parcel and then return it under our standard return terms.

Offers and promotions

If you return an item purchased as part of a promotion, the discount is recalculated based on the items remaining in your order. For example, returning an item from a “Buy 2 – get 1 at half price” offer means the discount is adjusted according to the items you keep.

Stock availability

We reserve the right to account for sold-out items, incorrect stock levels, price adjustments and typographical errors in product information or images. If an ordered item has sold out in store or is no longer available, we will contact you by email. In that case, the full amount, including any shipping charge, is refunded.

Our right to cancel an order

Stenströms Store reserves the right to cancel an order in cases of suspected fraud, incorrect pricing, technical problems or other circumstances beyond our control. If an order is cancelled, the full amount is refunded to the payment method used for the purchase.

Faulty or incorrect items

If an item is defective, damaged or incorrect, please contact us by email before returning it. Email info@stenstromsstore.com, describe the problem and, if possible, attach photographs. Claims are handled under applicable consumer protection legislation. You always have the right to make a claim about an item within three years; faults discovered within six months are considered to have existed at purchase unless shown otherwise.

Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR). Data is used only to handle your order, delivery and any return or claim. Read more in our privacy policy.

Contact

For questions about your order or these terms, contact info@stenstromsstore.com.